Tenants - Renting in Auckland
Frequently Asked Questions about Tenanting Properties
Please don't hesitate to contact your property manager for further information.
Looking for a rental property:
Search for specific rental criteria here - Search Rental Properties in Auckland
If you create an account on our website, you can save your search and be emailed matching listings as they are added.
Each property manager tends to run their own listings, so please contact the property manager listed for more information and scheduling viewing appointments.
You can also check the Ministry of Education page here - School Finder Service
1. Request an application form at the property when viewing, complete and email to the property manager or fax to our office.
2. Download an application form from here - Tenancy Application Form
3. Complete online application form - Navigate to the property on our website, then click on the link - "Online Tenancy Application".
If in doubt fill in as much as you can and submit the application so the conversation can begin. Good luck.
Sometimes the property manager will need to go backwards and forwards.
Before Tenancy Starts:
If the property is managed by Rentex - You will need to sign for the keys and our pink A3 initial inspection report.
If the property is managed privately by the owner directly - Please contact the owner for key collection and inspection report matters unless we've instructed otherwise.
For power and gas, it is your responsibility to read the meters before tenancy and when vacating and supply the numbers to the utility supplier.
However, it's time consuming contacting suppliers for the various services, power, gas, phone, internet.
Please use the 5 digit reference code with all payments so it can be matched to your tenancy.
If we can't match the payment then you will need supply the original transaction receipt from the bank.
We have to follow up any non-payment and lodge an application with Tenancy Tribunal if problems, sorry but that is our contractual obligation to the owner.
Rentex will be sent an invoice from WaterCare Services Ltd. We will calculate your portion and email or post an invoice to you. Last updated 1-07-2017.
Please pay your water rates to Rentex so we can keep track. Rentex will pay WaterCare on the owners behalf.
If you can't reach your property manager, try sending a txt (SMS) or calling the office.
During your tenancy if there are any problems, or you notice any potential issues, please contact your property manager.
Otherwise, where possible it's best to cross out the address and write "Return To Sender" on it before putting in a NZ Post Box. This sends the mail back to the sender and hopefully they will update their contact details, saving you from receiving future mail.
Counter begins after notice has been served, see Tenancy Services (Govt)
Download our notice to vacate form here - Notice to Vacate Form
You will need to contact any company you have a contract with, for example power/gas/telephone/internet.
So you will need to contact everyone individually and then arrange a mail redirection with NZ Post here - NZ Post Redirect Mail
We will check the house and arrange a final water meter reading.
Once paid and assuming inspection okay, we both need to sign the bond refund form and put your bank account details on it.
What our clients have to say about us
We rent a 3 bedroom house using Rentex. We had a really good experience since day one. The communication with Andrea Kumerich (Agent) was really good. She always deal with any queries or improvements on the house in just a few hours. We were pleased to keep the place nice and tidy specially when the landlords look after us by keeping us warm in winter by installing an additional heat pump. The property was very well look after at all times. We've been renting for nearly 15 years in Auckland and we never had better experience with a Property Management company like we had with Rentex.
As I have just recently vacated from your management property at
, Whangaparoa, I wanted to express my thanks and commend you on the services you supplied throughout my tenancy.
I found you very approachable, efficient and a pleasure to deal with. Any problems, questions, repairs etc were handled quickly and were followed through to a commendable outcome.
I would have no hesitation in recommending you to any future tenant or landloard and am sorry that my new home is not being managed by you.
Jill, we would like to extend a sincere thank you to you for your professionalism, support and friendship over the past years. It has been great partnering with you and to have had your support in maintaining the property as our family's home for so many years. You've responded to our concerns promptly, and acted in a timely manner and in the interest of all parties concerned. Rentex and the owner are blessed to have you in the role..